Friendly staff and superb service, have had my car serviced and MOT there for years and would thoroughly recommend. Always willing to help and go the extra mile.
David Martin Motor Vehicle Engineer
Thedwastre Place, Station Hill, Thurston, Bury St Edmunds, Suffolk, East of England, IP31 3QU, GB
Customer reviews
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Left an honest review on Google which they have replied to with lies about their communication to save face. Astounded & perplexed at the way the garage has handled this whole thing
Excellent service ,very professional,delivered my car back to me ,would highly recommend them
Why does going for MoT feel like trip to the dentist or passing it feel like lottery win Service level at David Martin Thurston is terrific, switched to them after recent move, pick-ups, drop offs, all the standards on offer,with bonus of making customers feel appreciated. Thankyou
Van recovered to garage over weekend. Quote on Monday. Fixed by Friday. Charged less than the quote despite putting two technicians on it to get it done quicker. Great service as always.
From the initial call to discuss the problem to the moment we collected the car, the service we had was exceptional, they went further than the extra mile to source the parts required to repair the car, we took the car in at 10:30 on 16/04/25 and collected a fully repaired car at 11:45 on 17/04/25.
From the initial call to discuss the problem to the moment we collected the car, the service we had was exceptional, they went further than the extra mile to source the parts required to repair the car, we took the car in at 10:30 on 16/04/25 and collected a fully repaired car at 11:45 on 17/04/25.
Friendly staff and effective communication
Another example of excellent service from Adam and team. Constant updates and every effort made to accommodate requests. Would wholeheartedly recommend!
Adam & team have looked after a variety of family vehicles for many years. Always polite, friendly & informative. We always know that the job will be done well, & confident that they only do what needs doing & always ask first if there’s something unexpected. Wouldn’t hesitate to recommend.
Always excellent service and communication. Job came in under quoted amount and was completed on time. Wouldn’t hesitate to recommend to others. They look after our three vehicles.
Excellent garage - have helped me with 2 repairs on my car now and wouldn’t go anywhere else. They communicate regularly and clearly and have helped me prioritise the work that needs to be carried out on my car and have been understanding with finances. I am very grateful for their wonderful service
Good communication and clear pricing. Great staff. Very pleased.
Very good service and contact by staff as always
Excellent customer service. Despite a very heavy workload, the owner went out of his way at very short notice, to try and help, we were kept fully informed at each stage We have nothing but praise for the outstanding and exceptional customer care and would most highly recommend this garage.Thank you
As always; great service and very helpful.
Delighted with the speed of service, communication of issues and promptness of completion. V fair with the pricing. Disappointed that they are so far from us. Would love it if they were our local garage! They deserve a 5 🌟 rating.
Excellent text communication from Adam with prices & details of work required, options clearly outlined. Great to have this in a text rather than try to remember in a phone call. Jill also very helpful, willing to find out more information regarding work required by going back to the engineers.
The kind of garage you hope you'll find to work on your car. Car failed MOT with a broken suspension spring and they managed to effect a repair within 24 hours. At all stages I was kept informed of progress. Have used them before and would use again without hesitation.
Excellent friendly and helpful service with lots of regular updates, information and follow up advice. I really appreciated the swift investigation into the problem and solution. Highly recommended. Many thanks to Adam, Jill and the team.