Wells Automotive Ltd

Took car foa fuel pump replacement it had a fuel tank of fuel. You have stolen our full tank of fuel. And Broken our fuel sensor. You told her you did not drain the fuel to drop the tank that is impossible it is a full tank You gave the car back with 0 fuel a broken sensor and blamed the float.l

Poor customer experience all round. Failed MOT - okay you expect that to happen. The person who called me was a woman, inexperienced and lacked any awareness of the issue, refusing to annswer questions or be helpful. Ordered parts without my consent. Was rude and abrupt over the phone, difficult.

The staff are very professional and friendly and efficient

Lovely staff, no monkey business of phone calls with someone sucking though their teeth a saying …’mate it’s broken in half’…. Reasonable price which they stuck to. They’ll look after you so look after them.

I took my car in as the engine light had come on and being on holiday i needed to check what the problem was. The staff were very helpful and couldn't do enough for me. Quick diagnosis and sorted the problem

Had to change date of MOT and service from Wednesday to Friday due to courtesy car availability, but they didn't change on their side and therefore called me on Wednesday asking where I was. They didn't seem particularly understanding that the date had changed and it may have been their mistake.

1st impressions of WA were good,2nd a disaster.Manual gearbox oil change took 2hrs.Honda quote 20min job.Mechanic effectively did job in 50mins,not sure where other hour went.Manager improvised wronhly reasons job took so long.He not interested,had my money.Lost trust.Inexperienced staff or rip off.

Very quick and efficient service to resolve a repair issue when we broke down. Really friendly and helpful garage!

What fantastic service and great people to deal with. I will definitely use them again. Although I had to travel a little distance to get there, it was worth it.

This is the second time I’ve used this garage. Everyone I’ve dealt with at the garage have always been helpful and listened to the issues I’ve had, which have always been resolved. They’ve also let me know what might need done in the future due to the mileage, which has helped me budget for.

Great service and a loan car provided They did my mot, full service and cam belt change last year to my full satisfaction.

I would like to back up the negative feedback that was recently left. I was actually in reception at the time. Firstly, he was extremely rude to the staff. The mechanic had to carry out extra repairs due to customer attempting to fix himself but did the job incorrectly!!! The customer wrong

Always my first choice to MOT by motorcycle, which I wouldn't trust with just anyone! Always acomodating, friendly and knowledgeable. Highly recommended.

Dreadful overcharging. Claimed it took 4 hours to replace one leaf spring. Considering that I am no mechanic and have never replaced a spring before, I managed to do the other side on my driveway with just hand tools in 4 hours - it highlights how they are ripping people off. Rude receptionist

Maddie the woman on reception was rude to me for calling them when their mechanic didn’t fix an issue with my vehicle despite charging me over £100 the issue remained the mechanic had missed a broken part. I came back in and was told to just go away and keep driving it had to go back in twice

Andy a very knowledgeable motor cycle machanic on most makes of machines. Not just a MOT tester

Very friendly, very efficient, would definitely recommend and use again

Excellent customer service, great attention to detail, extremely pleased with all the work undertaken by very helpful friendly staff.

I cannot recommend this garage highly enough, welcoming friendly knowledgeable and very helpful staff.

Absolutely wonderful staff at Wells Automotive, Friendly, polite, extremely helpful, excellent service, great communication. Best garage in Wells by far. I would highly recommend