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Broad Lane Garage

163 Broad Lane, Hampton, Middlesex, London, TW12 3BU, GB

4.8 out of 5 523 reviews

Customer reviews

We share consumer feedback and verify each review as far as possible.

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Very quick and convenient tyre replacement.

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Everyone at this garage is very polite, helpful and very efficient. Their prices are very reasonable. We have used this garage many times and have each time been very pleased with the quality of the workmanship. We would recommend Broad lane Garage to everyone.

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I found the staff very helpful, kept me well informed throughout! They were very thorough with all the work I had done. I was glad to find a good, quality garage and would highly recommend to family and friends.

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Tidy workshop - tidy mind.

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Friendly staff, made to feel welcome and not made to feel dumb! I also heard other people being dealt with (either in person on telephone) and in all circumstances it was very professional and approachable. Will definitely use you again and have passed on your details to a work colleague who has a classic Stag in need of some tlc!

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Reasonably priced.

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Very good helpful and honest garage

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The staff went out of their way to fit our car in despite being understaffed and very busy. They were excellent in terms of doing what needed to be done and keeping us informed and they went beyond all expectations to make our day easier in a tough time for us. The staff are obviously human beings who understand customer service and the needs of their customers. We will certainly use them again and I would recommend them highly.

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Very friendly. excellent service.

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I have been using Broad Lane for quite a few years, and they are the only consistently professional outfit I have ever come across. Not only do they do what they say they are going to do, when they say they will, Broad Lane are also brilliant at keeping in contact. Prior to my repair job this week, they helped me out back in February when my gearbox froze. I was on my way to a recording studio, and missing the date would have cost me a fortune. I managed to get the car to the garage, and they immediately offered me a replacement vehicle. In the end, I wasn't even late for my engagement.

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This is a friendly, and highly professional team.

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Very happy

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As usual, an excellent service provided by Broad Lane garage. Friendly staff. Kept me informed as to what needed doing. Always feel confident leaving my car with them.

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Old school values and trustworthy mechanics.

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Great garage. Always courteous, polite and prompt to get the car in when suits the customer. I have used them for 5 years for a previous Vauxhall and now my BMW, for both emergency and routine work. They always call first to check if extra work is found to be needed and they don't add extras that the car doesn't need. Honest and reliable. You won't be disappointed.

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The invoice was clearly laid out so that I could understand it.

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A great garage, which we have used over many years. The staff are friendly, efficient and helpful.

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We have had a consistently high standard service and courtesy over many years. The staff were particularly kind and helpful to my elderly parents before they stopped driving last year.

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I received excellent service from the moment I picked up the phone, to the delivery of the car back to my house after repair. The customer care was better than the main dealer's by a mile!

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I found the service fast and efficient and they took great care of my car.