Stars Garage

Very honest and helpful service.

Very helpful.

Excellent all round garage. Extremely happy with service.

This is an honest garage, that will only advice of work needed to be carried out on your vehicle.

Disappointed by this garage's bad practices: 1. Incorrectly failed MOT for x 2 low tyre treads 2 Received false information about MOT retest - pressured me into purchasing replacement tyres from garage 3. I suspect that they broke my locking wheel nut tool when removing the tyres ////////////////////////////////////////////////////////////////////////////////////////////////// Garage Response: With regard to tyres, the rule is that if the vehicle is taken away for repairs it is entitled to a retest but a partial retest fee is applied if we do not carry out the repairs. If the vehicle is removed to get the tyres replaced a £10 fee will occur for the retest within the 10 working days. If the repairs are carried out with us within the 10 days it is a free retest. We do fit supplied tyres but at a charge of £10 per tyre. This covers the mechanic removing the tyres and the fitting, balancing and waste disposal which I have been advised by a colleague was explained to this customer. I am unsure if the procedures were explained in full to him over the telephone correctly but this is rule of thumb for our company. It was also explained to the gentleman that we do fit tyres at a cost as originally the customer said he would supply them but then he called back saying he could not get the tyres for the next day. Rule of thumb for tyre fails is that they have one day’s grace period to get the tyres sorted. After that it is a £10 retest fee. I think the gentleman had become confused or misunderstood. The tyres are measured in three places. We would not pass tyres if a section is below 1.6mm. He was also given an option of different type of tyres. The vehicle had been in the main dealer prior to coming into us and when my mechanic went to remove the wheels he found the nut damaged and called the customer straightaway. An office colleague advised that the customer spoke to one of our mechanics and he said that he knew about the locking wheel nut as it had been into the main dealer prior to us.

After my car broke down I didn't expect to get it back so quickly. Great service and very helpful and friendly staff! Thanks!

Staff always helpful and try to accommodate my needs. I feel I can just pop in for advice and help and the owner (George?) is lovely.

Everyone at Stars are very helpful; and go above and beyond what is needed.

First class service by a family run customer friendly garage.I would not go anywhere else.

Very good service. Pleasant people and all helpful.

Fantastic customer service. Car towed in at 3 am on Monday morning by recommendation of the AA lady and had somewhere safe to leave keys. Was fixed by Tuesday. Kept informed, itemised all costs for me and mechanic showed me faulty part he'd replaced. Someone even cleaned the car inside and out.

Had previous motor home service and car service.

Your staff were both courteous, kind and helpful. The repair work was done quickly and I was able to collect my vehicle the next day.

I was initially disappointed as it appeared they didn't know it had been booked in by the warranty company. After that they were magnificent, tracking down parts, fitting them etc, more efficiently than the warranty company and enable me to return home on schedule.

Local dealers seem arrogant and will not talk technical to an obvious idiot like me. Full stars - knowledgeable, helpful and free tea. 5*

True to their word. In all aspects.

Excellent, respectable garage.

Very grateful for the helpful advice received, and the value for money.

Staff have always been excellent from start to finish in servicing my company vehicles. Previous garage I used closed, so had no hesitation in using Stars for our car and our family and friends.

Excellent service - garage even retained the faulty part to show me what had happened to it.